These apps can list things to do both on and offsite, create a nice visual of the itinerary, provide concierge-worthy recommendations, and even serve as a direct booking platform for guest self-service. 3. If you’re not sure that your guests will be receptive to the addition quite yet, set your staff up in the system to help them access certain property areas and practice checking each other in or out. Gain an in-depth understanding of the strategic applications of ICT (information and communication technologies) innovations in the hospitality and tourism industry. So, instead of a bucket of fries or a sandwich, you can now order a virtual trip through room service. HT-NEXT Opens Today! Seamlessly manage and optimize group sales performance across your entire portfolio. Because of Hotel technology innovation, today, everybody has the chance to do so. Brands like the Shangri-LA are already finding success with customer based texting since its addition to their services only a few months ago. Guests will be automatically reminded regarding their services to ensure that everything is accurate, reducing administrative costs and mistakes. Collaborative event sales software that increases qualified leads and drives direct revenue. Because of the sharing economy, people are now renting directly from others. Not only do these tools ensure uniform service and branding across all properties, they also offer powerful search features as well as a library of information franchise owners can access at any time. Also, look at our article on the Most innovative Hotel Concepts in the world if you want to turn your attention to hotel concept and design. A collection of news, articles and other featured content about Innovation. Hotels have brought about a different outlook to check-ins and check-outs. New technology provides the opportunity for a streamlined and simplified guest experience. They assist guests with check-in services, securely store payment information for cardless transactions, and help valet attendants provide better service too. How to Use It: The reason why guests are so excited about this trend is because it makes their hotel rooms can feel more and more like a home away from home. It makes checking in a lot faster (in 3 seconds some reports say) and simpler for everyone involved. How to Use It: Circadian lighting can be achieved with a variety of affordable tools such as special light bulbs. Guests can learn where the closest restaurants and stores are by asking their rooms for advice. Tech Thursday: Inside the Latest Hospitality Technology Innovation, ← Wisdom Wednesday: 4 Ways to Pick the Best Event Background Music, Friday Finds: 6 Ideas for the Ultimate Post-Event Reception →, Do Not Sell My Personal Information (CCPA Required). Long queues at the front desk during peak seasons are quite distressing for guests.Would you like to wait for a room key when you’re all jet lagged? For an industry that has historically excelled and set the bar for customer experience, buying … Incorporating even just a handful of these practices into your guest experience strategy will help your brand take advantage of trending health topic. How to Use It: Update your system using tools like OpenKey or any other secure provider. Fitness isn’t limited to lifestyle brands. And if you like the environmentally friendly aspect of this trend but don’t want to give up your card system, try switching to wood fiber versions (they’re waterproof and reduce plastic waste). SaaS has definitely transformed the Hospitality industry. The next version is gearing up for incorporation of ‘artificial intelligence’ which will be more intelligent and adaptive. Voice responding hotel rooms is definitely not one of them. Once long ago, hotels, motels and other hospitality businesses occupied a fairly simple space in people's lives—they were a place for guests to lay their heads away from home. Mar 11,2020 Cloudbeds raises $82M in growth capital to drive the future of hospitality technology Mar 11,2020 INTELITY and The Printer, Inc. We have of course missed a few related to enhance service within the hospitality industry but, we promise to keep updating this space with an interesting innovation in the hospitality industry. Such sites allow guests to filter hotels by location, price, and proximity to the airport. Over the past few years, inventions in the hospitality industry have developed at a fast-moving pace. ), this hospitality technology innovation elevates the guest experience with a more convenient tool they are already accustomed to using. ‘Siri’ is a smart virtual assistant in Apple’s iPhones and will soon be seen in your hotel rooms. Any hospitality busine… Marketing professionals are trained to follow the money, and this means engaging customers where they naturally congregate. There are other interesting projects going around like the automated hotels in Tokyo or Virtual reality by Marriott. Apps available for both Android and iOS can now allow guests to access a range of services including booking appointments for spas, set wake up calls, ordering a taxi, etc. According to a recent survey conducted in 2013 entitled “Worldwide Social Network Users,” nearly 25 percent of the world’s population uses some form of social media regularly. If your hotel room is too cold or the TV is up too loud, you can just tell your hotel room what you want it to do. Automated reminders and scheduling. How to Use It: This hospitality technology innovation is especially important for brands looking to deliver a magical experience. What It Is: Most guests (about 67% of them) would rather text strangers than call them. Information Technology in the Hotel Industry is driving the change and Siri in the Hotel room is one of the many projects of artificial intelligence and machine learning within the hospitality industry. You can either adopt a popular third party service (like Shangri-LA did when they chose to partner with WeChat) or add the feature to your hotel brand app. What It Is: Companies like Equinox are getting into the hotel game, offering luxury accommodation with wellness focused practices that involve the latest technology including chat bot workout reminders, guest health monitoring, and a mobile app that makes it easy to book one of their many classes or trainers. Aloft’s Project Jetson isn’t the first Jetson-like foray for the company. This is the case no matter where the industry goes. What It Is: Facial recognition technology is being used to scan hotel guests’ faces and create personalized room key cards. What It Is: Guest communication is obviously important and sometimes you don’t always have someone who can speak the right language available at the right time. Right from cooling/heating to ordering food. Share on Facebook Tweet this! 1. For an industry that has historically excelled and set the bar for customer experience, buying technology solutions has not been on the top of the list. For instance, the Cupertino, Calif building has a robot butler as well as mirrors that have a built-in touchscreen display, which is on trial at the Newark, New Jersey Element, a sister brand of Aloft. The future of innovation in guest experience is through technology. Wearable tech such as keycards, both for employees and guests, can collect data such as the most frequented locations by your guest so that service can be tailored. How to Use It: Streamline operations with tools like Hotelequia or the newest solution from RLH. So, if you want to increase room temperature or want to order some food and wine, do so just by commanding your room. These services are pioneered by Marriott and are in beta phase for a lot of hotel chains. How to Use It: Most RFID bracelet providers for hotel chains offer custom branding, so take advantage of this marketing opportunity the same way you would with a key card. It is one of the best hospitality technology that has already been in operation at a lot of hotels now. That includes seeing your social media, finding your hotel in search engine results, and, yes, reading review sites. The widespread Technology in Hospitality Industry: Prospects and Challenges Prasanna Kansakar, Arslan Munir, and Neda Shabani Abstract—The leisure and hospitality industry is one of the driving forces of the global economy. Technology in Hospitality, Evolution, Innovation and Guests. What It Is: Phones are replacing plastic cards as a way to access hotel rooms. When air travel is already mobile, why should the hotel industry hold back? No more hassles now with Technology backed smooth checking as one of the key trends in the Hospitality Industry. The project is called Project Jetson, and guests will stay in high-tech rooms that, with the help of Apple’s assistant Siri, who will respond to their commands. Although most service providers and hospitality-related services are doing their best to keep up with these rapid changes, new technology has helped the industry to grow. The smartphone operated rooms feature is definitely one of the most interesting new technologies in hotel rooms. How to Use It: Employees can use a translation app on their personal phones or you can offer them task-specific handheld tools. How can brands use big data without losing the human touch? Although energy management isn’t new, the hospitality technology innovations we use to monitor, assess, and adjust it is. How to Use It: You could also try out one of these great eco-friendly industrial cleaners. Right from check-in- checkout to managing your lighting. Aloft hotels with the help of Apple’s ‘Siri’ has started providing voice responding services to guests as a pilot project. Think about smart thermostats, wi-fi control and several other facilities that these smartphone apps can achieve for the better guest experience. Advertising in multiple venues. From phone activated keys to being able to use your tablet to control the temperature, the future of the hospitality industry looks brighter than ever. Welcome to a new era of hospitality, where hoteliers know more about their guests than ever before. Not because hoteliers like to be old fashioned, but because until recently guests really didn’t care. Refer to our Privacy Policy or contact us at privacy@cvent.com for more details. There are a lot of other things in line and the feature would not limit you to just local sightseeing. Nevertheless, the research shows that it must be demand-led, inclusive, sustainable, and open to external collaborations. According to the Collins dictionary, technology is defined as “methods, systems, and devices which are the result of scientific knowledge being used for practical purpose”. What It Is: Robots will not be replacing your front desk agents any time soon but they can offer assistance for central reservations. Aloft Hotels, a Starwood brand, now offers a new voice-activated guest room service that is certainly the wave of the future. Technology is advancing at a faster pace than ever before, and this is changing both the expectations of patrons as well as the way in which the hospitality industry conducts its business. It’s a move that has called data security into question in the past, but brands like Westin say the change has been a hit. Technology has played a substantial role in achieving economic growth by garnering economic means for consumers to Project Jetson is currently available at the company’s Boston Seaport and Santa Clara locations. Use real-time voice translation tools to help guests on the spot with a little help from Google. So it makes sense why hotel lighting options are now being equipped with features like mobile task lights and other products that provide LED bulbs (a key lighting component that promotes better sleep hygiene). It’s all possible through one app now. Get all the support you want for your events because we know hospitality matters. A lot of hotels are now allowing everything to be operated through apps. It will also control the air conditioner, GPS, lights, etc. But, that’s what the future holds for us. In this post, we have covered the top 10 innovation in the hospitality industry ever. How to Use It: Even if your hotel isn’t a franchise, you can easily use your hotel management platform to better educate staff leaders with updated and accessible policy tools. HTM540: Hospitality and Tourism Technology and Innovation The Hong Kong Polytechnic University, SHTM 2 MSc (HTM540) Subject Syllabus (V1) Indicative Content: Introduction and IT applications in the Hong Kong hotel and SOEG Career & Learning portal aims to understand the pain points of professionals looking for career growth and then makes every effort to provide innovative solutions. How to Use It: If live events are an important part of your marketing strategy, you can easily promote your get togethers through your own itinerary app to fuel attendance. In the hospitality and sales verticals, technology innovations, including customer relationship management (CRM) platforms and point-of-sale (POS) tools, have … Virtual Butler or Virtual concierge services in Hotels would be a great addition for Siri. In the event that you are not comfortable with these, we won’t hold it against you, on the grounds that there are such huge numbers. There are lots of other hotel industry innovation that you might find extremely interesting. This will become increasingly more important as hotels continue to adopt the latest technology innovations like the ones mentioned above. Workflow management tools have become important because they help to reduce instances of dropped guests. Currently, the internet is that place. That’s when innovation can really do wonders. Even if you don’t offer voice assistant technology on your property right now, you can still keep this basic principle in mind when designing future spaces. As technology, innovation and the environmental pressures continue to shape today’s hospitality industry, it’s becoming ever-more important for hoteliers to adopt new ways of working, and deliver their guests with a more personalized, seamless and sustainable experience. This work has been submitted by a student. However, smart technology changing the hospitality industry by changing the way service provided and operation of the companies in different aspects. Through technology, the last several years have witnessed the industry change at an unprecedented pace. Once the device is connected to the room, they can turn on and off the TV by asking Siri. What It Is: Go beyond dietary preference and restriction notes to bring millions of U.S. citizens dining solutions they crave. What It Is: Most customers will interact with your brand in some way online before they contact your hotel directly. Wearable technology (And Virtual reality in Hotel Rooms) Wearable technology has been making rounds in several high-end hotels across the globe and is … One the fastest growing tools for internet marketers today is social media. Artificial intelligence is coming as an offshoot of this which by many is being considered as innovation as important as the wheel. Because key cards have a history of being hit or miss (demagnetization, getting misplaced, etc. Here you go, a quick collection of the top innovation in the hospitality industry over the past couple of decades. Best Travel Websites around the world are making the best out of this concept which has made the travellers the true winners through the innovation tide. Yes, this is one of the most interesting technologies in hotel rooms of the future. The communication scene has changed to empower everybody to receive the rewards of the latest technologies. Companies like Airbnb are changing how the hospitality industry used to tackle travellers. Isn’t that interesting? Not only does this enhance the user experience but also, drives down the cost for the hotel business in the longer term. This is definitely one of the top technology trends in the hotel industry in 2019 and beyond. Have a look at the below video to check how the Hotel Industry is evolving through innovation with the example of Charlotte Mariott. Some Innovative hotel concepts have properly wrapped up in-room technology with imagination to come with lovely examples of how innovation is changing the hospitality industry. Now, will the innovation list for the hospitality industry be complete without this one? Team Up to Transform Casino Hotel Mobile Apps Mar 10,2020 SHR Welcomes New Business Development Director to Join Europe Team In other words, very few of the guests were active computer users during their stay. Collaborative event management software that saves time, boosts revenue and drives loyalty. Technology has played a key role and Easy check-in is one of the things which is simple yet one of the most important innovations in the hospitality industry over the past decade. Plant-based food science has come a long way, and enterprising hotels now offer guests vegan or vegetarian menus. 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